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Order Information & Returns PolicyOrder Information | Optional Money Back Guarantee | Returns Policy | Wish List & Gift Registry Sites | Privacy Statement | E-Mail Us "I have been absolutely and undoubtedly AMAZED by your service!! You answered every question I had...almost immediately. I've bought a lot of things over the Internet, but I can honestly say that I have NEVER had better service -- honestly -- or help from another company as I received from you. I will recommend you to anyone and everyone!!" "Wow. That's the best customer service I've ever gotten. (I just called my husband in to tell him how incredible it was.) I will definitely share this experience with my friends and family. Thanks for giving me a shopping site I can count on." -- Lisa King Find out what others are saying out our products and services. Order InformationWe only sell brand new products -- products we get directly from the manufacturers. We offer secure online shopping. We accept U.S. orders only and do not ship internationally (except for US military addresses.) FREE shipping on all orders. No hidden shipping charges like you find on some Web sites. (You know, the extra costs you only find out about as you're nearing the end of the checkout process?) No sales tax. The price you see is the price you pay -- there are no hidden charges. Three ways to place your order:
*********IMPORTANT NOTE: A VALID AND CURRENT SHIPPING ADDRESS is needed in order to process and complete your order. If you did not enter your shipping address when you checked out, please e-mail us at sales@mommysthinkin.com ASAP and provide your order information (date of purchase, first and last name, e-mail address, and mailing address.) IMPORTANT: PLEASE DOUBLE CHECK AND VERIFY THE SHIPPING ADDRESS YOU PROVIDED TO US WITH YOUR ORDER. MAKE SURE THE ADDRESS YOU PROVIDED WITH YOUR ORDER IS THE CORRECT SHIPPING ADDRESS BY LOOKING AT THE E-MAIL RECEIPT YOU'LL RECEIVE FROM PAYPAL.COM AND/OR BY LOGGING INTO YOUR PAYPAL ACCOUNT (if you have an existing PayPal.com account). If the address is incorrect, please e-mail sherry@mommysthinkin.com ASAP. (We will make every effort to catch the shipment before it goes out but we cannot guarantee that we'll be able to change the address.) We can only ship to the address that is provided to us by you when you place your order. It is YOUR responsibility to make sure the shipping address is correct. We are NOT libel for items shipped to addresses you provide to us that may turn out to be incorrect or an outdated address. We will NOT issue a refund until the item is returned to us and we will process a refund less our original shipping costs. If the item is NOT returned to us, we will NOT issue a refund to you as we, in due diligence and in good faith, sent your package to the address you provided with your order. Additionally, if you would like for us to re-ship your order and ship to a different address, you will be responsible for shipping charges for reshipping to the correct address. If you'd like to pay by cashier's check or money order (NO personal checks accepted) please make check payable to "mommy's thinkin', inc." and send payment to: mommy's thinkin', inc. NOTE: This address is for mail orders only. No returns will be accepted at this address. If you're sending a cashier's check or money order, please print and fill out the order form. If you're paying by credit card, for faster service you can fax your order to us at 815-377-1999. If you have product-specific questions or other general questions about our products or services, please call 877-644-4307. Please read our limited Returns Policy. By making a purchase from our site you are agreeing to our Returns Policy. Note that we make every attempt to have the most recent product images on our site, but there may be occasions where the product package or product may vary slightly from what's pictured. Our normal business hours are 9:00 a.m-5:00 p.m. CST Monday-Friday. We are not open during holidays. Upon receipt of payment, there is a processing time of approximately 2-3 business days before most orders are shipped (even for expedited shipping requests). We strive to ship your order as soon as possible. Keep in mind that normal order processing occurs within 3 business days, but it may take a little longer during certain periods. (Products shipping directly from the manufacturer may take longer for processing and shipping.) You will receive a shipping notification via e-mail when your order is prepared for shipping. After your order is processed and shipped out, please allow approximately 2-6 business days for delivery. Please allow up to 2-3 weeks for custom photo jewelry orders and Moonlight Slumber Mattresses and Serenity Star Transitional Body Pillow orders. After your order is processed and shipped out, please allow approximately 2-6 business days for delivery (possibly longer if you are at a military base overseas or CDs, DVDs, and books that are shipped via U.S. Media Mail). Please note that Moonlight Slumber Mattresses and Serenity Star Transitional Body Pillows and orders shipped directly from the manufacturer may take up to 2 weeks to arrive. Once an order has been placed it cannot be cancelled. "I recently made my first purchase through mommy's thinkin' (Mother's Milkmate Storage System). I was extremely pleased at how fast my order arrived" FREE standard shipping! Orders are shipped via UPS Ground, USPS Priority Mail, US 1st Class Mail, Media Mail (books, CDs, and DVDs) or alternative method. (Note: if you provide us with a P.O. Box shipping address or a military address, we can only send order via U.S. Mail. Military address orders can take up to approximately 7-11 days.) If you'd like to have your order delivered faster -- UPS Next Day Air, UPS Second Day, or UPS 3-Day Select, please call us toll-free at 877-644-4307. We would be happy to give you pricing for expedited shipping. If you receive our voice mail, please leave your name (exactly as it appeared on your order) and telephone number (including area code) and we will be happy to call you back. Please keep in mind that it may not be possible to expedite your order. If your item is returned to us from the shipping carrier as undeliverable, you will be responsible for payment to re-ship the item to you; or, at our discretion, we will issue a refund less our original shipping costs. If you have any difficulties placing your order online through PayPal.com's credit card processing system, please contact PayPal.com directly toll free at 1-888-221-1161. PayPal.com hours are 6 a.m. through midnight, CST, Monday - Sunday. "You guys are amazing. I got my order in like 2-3 days, and there was no shipping or tax. You have a great company!" Still Have Questions? Click here for Live Help:
PayPal Offers Our Customers Optional Money-Back Guarantee on Select PurchasesWe use PayPal's shopping cart and credit card processing services. (PayPal is owned by eBay). PayPal often offers customers the option of purchasing a Money Back Guarantee on select items you purchase from us. When you're checking out, you may see an option to purchase PayPal's Money Back Guarantee on the PayPal shopping cart payment page. Under the PayPal Money Back Guarantee program, PayPal will reimburse you for the amount of the transaction if you're not satisfied with the purchase and return the item(s) purchased to PayPal (NOTE: PayPal will not reimburse you for the Guarantee fee or for any shipping costs you incur in returning the merchandise to PayPal.com) You need to file a reimbursement request on the PayPal website within 30 days of payment. "I really appreciate the personal attention that you give your customers and would highly recommend your site to the other breast feeding moms." The cost of the Money Back Guarantee will be automatically displayed to you at
the time of payment while you're checking out. The cost is calculated based on
the cost of the item(s) being purchased. Please keep in mind that not all
customers will be offered this option and not all products are covered under
this program -- even though the option to purchase the Money Back Guarantee
appears -- and any questions regarding whether or not an item is covered should
be directed to PayPal.com. We encourage you to thoroughly read PayPal.com's
Money Back Guarantee Agreement -- including the limitations and instructions --
before you purchase the Money Back Guarantee option from PayPal. If you
have any questions about PayPal's Money Back Guarantee and whether or not the
items you're purchasing from us are included in the program, please call PayPal
toll free 888-221-1161 before you make your purchase. "...You have great customer service, the ordering process was fast and simple, shipping was very prompt!" Returns PolicySatisfaction Guarantee, Returns, and Refunds Satisfaction Guaranteed! We want you to be satisfied with your shopping experience. We’ve carefully selected some of the best products on the market, and we’re confident that you’ll be happy with your purchase. If, however, you’ve changed your mind and would like to return an item, we’ve tried to make returning items as painless as possible. Returns Policy Items that you return must be UNUSED. We will not issue a refund for items that have been used. If you return an item that is determined by us to be used, it will be returned to you at your expense. We will contact you for credit card information to cover the shipping costs to return the item back to you. (Note: If we are unable to reach you for credit card information to pay for shipping costs to ship the item back to you or you do not return our call to provide us with your credit card information to pay to reship the item back to you, the item will be considered abandoned and it will disposed of and no refund will be issued to you.) For sanitary, health, and hygienic reasons, we absolutely cannot accept returns on personal-use items (i.e. breastfeeding products, pillows, beds, mattresses, undergarments, fertility monitors/predictors, pregnancy tests, personal articles of clothing, etc.) We also cannot accept returns on consumable/usable products (i.e. vitamins, creams, nutritional supplements, teas, etc.) or personalized items. Manufacturer-related problems: Many items are covered by a manufacturer’s warranty or guarantee. In the event an item malfunctions or is found to be faulty, you must contact the manufacturer directly for assistance with fixing or replacing the item. If needed, we will be more then happy to provide you with the manufacturer’s contact information. If you’re not sure whether or not an item is returnable or not, please send an e-mail to rma@mommysthinkin.com and ask. We’ll be happy to let you know! You MUST receive pre-authorization in order to return or exchange an item. Requests for returns or exchanges must be received within 30 days from the date of purchase If you return an item without pre-authorization, that item will be refused and/or returned to you at your expense (NOTE: We will contact you for credit card information to cover shipping costs to ship the item back to you. If we are unable to reach you for credit card information to pay for shipping costs to ship the item back to you or you do not return our call to provide us with your credit card information, the item will be considered abandoned and it will disposed of and no refund will be issued to you.) WE WILL NOT ISSUE REFUNDS FOR ITEMS RETURNED TO US WITHOUT PRIOR AUTHORIZATION. No exceptions. Refused Returns – Upon delivery, if you do not open the shipping box and refuse your order/shipment, and it is sent back to us by the shipper without prior approval, returns processing fees will be deducted from your refund. These fees include, but may not be limited to, 15% disposal fee, plus our original shipping and handling expenses (which will vary depending on item and location) will also be deducted from your refund. How to Return or Exchange an Item: Remember, the item must be unused. If the item has been used, we cannot accept a return… If you’d like to return or exchange an item: · E-mail rma@mommysthinkin.com with the e-mail subject line “RMA Request” or “RMA Exchange Request” and include the First and Last Name EXACTLY as it appears on the BILL TO AND SHIP TO section on your receipt. (NOTE: Even if your name is misspelled on the receipt, enter your name exactly as it appears on your receipt.) · In the body of the e-mail, include the following: o The first and last name EXACTLY as it appears on the BILL TO section on your receipt o The first and last name and address exactly as it appears on the SHIP TO section of your receipt o The item(s) you’d like to return (Quantity, Color, Size, Description, etc.) o State a detailed reason why you’d like to return the item(s) or what size, color, etc. you’d like to exchange your item for. (NOTE: For exchanges you are responsible for submitting payment to ship the new item out to you as well as paying for the shipping costs of sending the original item back to us.) o E-mail address · Provide a daytime and evening phone number where we can reach you should we have any questions. · Since we don’t keep credit card information on file, if you placed your order over the phone, when you return the item you must include a note with your credit card number, expiration date, name as it appears on your credit card, CVV (last three digits in the signature block on the back of your Visa, MasterCard or Discover Card or the 4-digit, non-embossed number on the front of your American Express Card), and your billing address. Once we receive your e-mail, we will notify you whether or not the item you would like to return is returnable or exchangeable. Provided the item is returnable and unused, we will e-mail you with an RMA (Return Merchandise Authorization) number and provide you with the necessary instructions for sending the item(s) back to us. No returns will be accepted without an RMA number and pre-authorization. (If you attempt to return an unauthorized item and/or an item without an RMA number, that item will be refused and/or returned to you at your expense or will be considered abandoned and no refund will be issued.) Please keep in mind that when you send the item back, all original tags must be attached to the item and you must return all original packaging, instructions, accessories, etc. If original manufacturer packaging is not included with your return, we will assume that the item has been used and a refund will NOT be issued and the item will be returned to you at your expense. (Note: If we are unable to reach you for credit card information to pay for shipping costs to ship the item back to you or you do not return our call to provide us with your credit card information to pay to reship the item back to you, the item will be considered abandoned and it will disposed of and no refund will be issued to you.) You must also include a copy of your original receipt. We are not responsible for lost, misdirected,
improperly packaged, or damaged return items. When sending back returned items, we
recommend that you consider insuring and sending the item(s) back via a
trackable method. Make certain that the item is packaged in accordance with the
shipper’s instructions. You are responsible for any and all shipping charges for
returning the item(s) to us. Items that are improperly sent to us or sent to us without an RMA number will be refused and returned back to you at your expense. (Note: If we are unable to reach you for credit card information to pay for shipping costs to ship the item back to you or you do not return our call to provide us with your credit card information to pay to reship the item back to you, the item will be considered abandoned and it will disposed of and no refund will be issued to you.) Refunds We sell only brand new items that we get directly from the manufacturer, and unlike some companies, we DO NOT resell returned items. Therefore, we do not charge a “restocking” fee. However, we will deduct a 15% disposal fee from your refund. Also, since we offer free shipping and pay the expense of shipping, handling, and processing your original order, we will deduct our original shipping and handling costs from your refund (that amount will vary based on the item you ordered, method of shipment, location, etc.) (We happily pay for the shipping of the items to our customers, but if the items are returned to us, we need to recoup our original shipping/handling costs.) In order to receive your refund, we must receive the item within 14 business days from the issuance of the RMA #. If it is not returned to us within that time frame, we will refuse shipment and the item will be returned to you at your expense. Once the returned item is received by us, after inspection of the item, you’ll receive your refund less fees as stated above via your original payment method -- PayPal.com (the online credit card processing company), credit card, or refund check sent to the address given when the order was placed. The refund will be issued to the original purchaser. Since we don’t keep credit card information on file, if you placed your order over the phone, when you return the item you must include a note with your credit card number, expiration date, name as it appears on your credit card, CVV (last three digits in the signature block on the back of your Visa, MasterCard or Discover Card or the 4-digit, non-embossed number on the front of your American Express Card) and your billing address. By making a purchase from us, you agree to these terms and conditions… (NOTE: These policies can change at any time and without notice.) Note: We are not responsible for any damages you might suffer when using products you purchase from our website. Prices subject to change without notice.
Create Your Own Online Wish List or Baby RegistryDo you like the products on mommy's thinknin' and would like to add some of those to gift registry or wish list? Now you can set up your own online gift registry or wish list. Here are a few sites that offer gift registry and wish list services
Privacy StatementWe respect your privacy and will not sell or share your personal information. If you order an item that will be sent directly from the manufacturer, we will only provide the manufacturer with the minimum necessary information to complete your order. If you have any questions about this, please e-mail us info@mommysthinkin.com.
E-mail Us!Do you know of a breastfeeding product you think we should carry? Let us know. Interested in licensing peek-a-boo or selling peek-a-boos from your store or site? sales@mommysthinkin.com Questions? Contact the "Mommy" of mommy's thinkin': sherry@mommysthinkin.com Want to swap links? info@mommysthinkin.com
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Send mail to sherry@mommysthinkin.com with questions or comments about this web site.Privacy Statement: We respect your privacy and will not sell or share your personal information. If you order an item that will be sent directly from the manufacturer, we will only provide the manufacturer with the minimum necessary information to complete your order. If you have any questions about this, please e-mail us info@mommysthinkin.com.Disclaimer: All material and products provided at mommy's thinkin' are provided for educational purposes only. Consult with a physician, lactation consultant, or health care provider regarding the advisability of any opinions, recommendations, or products with respect to your individual situation. Always consult your physician for issues and questions pertaining to fertility, pregnancy, breastfeeding, baby care, etc. It is recommended that you check with your physician before trying new products. We cannot guarantee that every product will work for you. mommy's thinkin', inc. shall not be held liable for any damages caused as a result of the use of the information or products contained herein. Accessibility of documents, programs, information, and any other material through this Web site does not imply suitability or endorsement for any purpose whatsoever. We cannot guarantee that every product will work for every person. Please consult your physician if your particular situation requires.Copyright 2003 mommy's thinkin', inc. |
